SUPPORT SERVICES
We pride ourselves on providing extraordinary support for our customers. Through written tutorials, a comprehensive knowledge base, email and phone support (with webex screen-sharing), we make sure you have the necessary support to get the most from our products. In addition, we work hard to direct and keep up with all industry standards affecting our software.
Help Desk
We use Zendesk to host our Knowledge Base and track all reported problems. Our philosophy is to give you the resources to help yourself, but also be available with that personal touch. Each incident is logged and tracked so nothing falls through the cracks.
Project Management
We use Basecamp to track all our mapping and software projects. This provides a central location where employees from both companies can go to see exactly where a project stands. Through messages, todo lists, milestones and file storage, everything you need is right at your finger tips.
Upload Files
Securely and easily send large files directly to our dropbox. We are automatically notified when they arrive.